Help Center

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:

1. Use email help@estoreo.com
2. Write the subject as "Changes"
3. Include your order number.
4. Include the desired changes.

When customers place an order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.

SHIPPING DURING COVID 19 PANDEMIC

During this difficult time, we hope you and your family are staying healthy and safe.

Most countries are prioritizing the import of medical supplies and essential goods over regular consumer items in response to the COVID-19 pandemic. 

Since some of our products fall under the non-essential category, our carriers are faced with significant shipping delays. 

Furthermore, with international commercial aviation restrictions being put into place to reduce the spread of Covid-19 (CoronaVirus), there has been a massive shortage of cargo space to ship goods this day.

Please, know that this is only temporary and Delivery is guaranteed!

Sometimes an item is so popular it gets snagged up before we know it!  Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients! 

If the item is backordered longer than two weeks, a refund can be issued upon request 

Please allow up to 4-10 days for US and up to 2-4 weeks if the order is international.

However, these are only estimates and during peak sessions such as the Christmas period, shipping times may be slightly longer. Please note that this does not include the 1-3 day processing time. 

We will always provide you with a tracking number with every order.

We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons

You can track your order here Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

We offer FREE Insured shipping for orders above $49.95

For orders totaling less than $49.95 USD  there is a delivery charge of $4.95 USD, for Standard Insured Shipping. 

Our standard shipping option is Insured Domestic/International Shipping, with an expected delivery time of 12-20 days from the date the order has been processed.

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in US, UK, and Asia are where most of our products ship from. 

Since we are working with a different fulfillment centers please allow 24-48 hours for your tracking number to be updated in their system once your shipping confirmation email is received. 

Please be assured that once your tracking number is sent to you, your order has in fact shipped. 

We accept a variety of Payment Methods such as:

Credit Card, Debit Card,  JCB, Gift Cards, Apple Pay, Google Pay,  Amazon Pay, PayPal, PayPal Credit, and Diners Club.

We Accept 130 currencies out of 180 current currencies across the world, as recognized by the United Nations