WHERE CAN I GET MY ORDER NUMBER?
Please check the confirmation email we send you after you completed the purchase. ex #123456. Track your order HERE
WHY MY TRACKING NUMBER NOT UPDATING ONLINE?
Since we are working with a different fulfillment centers please allow 24-48 hours for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped.
HOW LONG DOES SHIPPING TAKE?
We source our inventory from several designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow up to 1-2 weeks for US and up to 3-4 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated.
LOST/ STOLEN PACKAGES
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
ORDER WITH INCORRECT ADDRESS INFORMATION
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
WHERE DO YOUR PRODUCT SHIP FROM
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that most of our products ship from.
Sometimes an item is so popular it gets snagged up before we know it! Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients!
If the item is backordered longer than two weeks, a refund can be issued upon request